Frequently Asked Questions

What does Rulpivo sell?

Rulpivo offers a selection of home décor, garden decorations, creative gifts, decorative accessories, and meaningful keepsakes.

Our collection may include resin garden figurines, acrylic puzzle keepsakes, decorative suncatchers, seasonal ornaments, and other selected products.

What types of decorative products are available?

Our collection includes nature-inspired decorative figurines, acrylic window suncatchers, puzzle keepsakes, and holiday-themed ornaments.

Available designs and styles are displayed on their individual product pages.

What are acrylic suncatchers?

Acrylic suncatchers are decorative items designed to add color and visual interest to window or display spaces.

Our collection may include floral, landscape, animal, and other decorative themes.

Please review the individual product page for dimensions, materials, included accessories, and display instructions.

Can I display the resin garden figurines outdoors?

Outdoor suitability depends on the individual product and its materials.

Please review the product description and care instructions before placing a decorative figurine outdoors.

Unless expressly stated in the product information, do not assume that an item is waterproof or weather-resistant.

What is included with an acrylic puzzle keepsake?

Package contents may vary depending on the selected product.

Please review the individual listing for information about included puzzle pieces, decorative components, packaging, and any other accessories.

Are different styles available?

Yes. Certain products are offered in multiple designs or styles.

For example, our decorative collection may include different suncatcher themes, resin figurine styles, and seasonal ornament designs.

Available options are displayed on the relevant product pages.

How can I choose the right product size?

Please review the dimensions and specifications shown on each product page before ordering.

If you are purchasing a decorative item for a particular display area, we recommend checking the listed measurements to make sure the product suits your intended space.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and payment provider.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

How long does shipping take?

After dispatch, estimated delivery takes 15–30 business days.

This is the transportation period after shipment and does not include the separate order processing period.

Actual delivery times may vary depending on the destination, carrier operations, customs, and other external circumstances.

Where can I find shipping information and costs?

Available shipping destinations, applicable shipping fees, and delivery options are displayed during checkout based on your shipping address.

Please review the final checkout summary before completing your order.

Will I receive tracking information?

When tracking is available, tracking details will be sent to your checkout email after dispatch.

Tracking updates may take additional time to appear while the carrier registers and processes your shipment.

Can I change my shipping address after ordering?

Please contact service@rulpivo.com as soon as possible if you need to correct your shipping address.

We will try to assist before dispatch, but address changes cannot be guaranteed after processing or shipment has started.

My tracking says "Delivered," but I haven't received my order. What should I do?

First, check your mailbox, front door, porch, parcel locker, and other possible delivery locations.

You may also ask household members, neighbors, or building staff whether the package was accepted on your behalf.

If you still cannot locate it, contact the carrier and email service@rulpivo.com with your order number and tracking information.

We will review the available shipment details and assist with the next steps.

What is your return period?

Eligible return requests must be submitted within 30 calendar days after delivery.

Products must meet the conditions described in our Return & Refund Policy.

What if my decorative item arrives broken or damaged?

Please contact service@rulpivo.com with your order number and clear photographs of the damaged product and packaging.

We will review the information and explain the available resolution options.

For confirmed damaged, defective, or incorrect items, Rulpivo will cover reasonable return shipping costs.

What if an item or accessory is missing from my order?

Please contact our support team with your order number and photographs of the received package and its contents where possible.

We will review the issue and assist with the next steps.

Who pays for return shipping?

For standard change-of-mind returns, customers are generally responsible for reasonable return shipping costs.

For confirmed damaged, defective, or incorrect products, Rulpivo covers reasonable return shipping costs in accordance with our Return & Refund Policy.

Please obtain return authorization before shipping an item back.

When will my refund be processed?

After the returned item has been received, inspected, and approved, the refund will generally be initiated within 5–10 business days.

Your bank or payment provider may require additional time to display the credit.

How can I contact Rulpivo?

You can contact our customer support team through:

Email: service@rulpivo.com

Phone: +1 5722012153

For order-related inquiries, please include your order number and the email address used at checkout.