Terms of Service

Effective Date: November 12, 2026

Welcome to Rulpivo. These Terms of Service govern your access to and use of https://rulpivo.com/ and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. Please review them carefully before using our services.

1. General Conditions

Rulpivo is an online general merchandise store operated by Chongyang County Gaoxingao Trading Co., Ltd.

Our store offers a variety of home décor, garden decorations, creative gifts, acrylic puzzle keepsakes, decorative suncatchers, seasonal ornaments, and other selected merchandise.

You agree to use our website only for lawful purposes and in accordance with these Terms and applicable laws.

We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to protect our store, customers, or business operations.

2. Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, specifications, and availability.

Our collection may include resin decorative figurines, acrylic puzzle products, decorative window suncatchers, holiday ornaments, and other home and gift items.

Product appearance, color, dimensions, materials, packaging, and included accessories may vary by individual listing.

Customers should carefully review each product page before ordering, including:

• Product descriptions and intended use.

• Available styles and design variations.

• Product dimensions and materials.

• Package contents and included accessories.

• Assembly or display instructions where provided.

• Relevant product warnings and care information.

Colors may appear slightly different depending on lighting, photography, and screen settings.

3. Product Use and Care

Customers are responsible for following the product-specific usage, assembly, display, and care instructions provided with their purchases.

For decorative and garden products, customers should review the product description to determine whether the item is intended for indoor, outdoor, or sheltered display.

Do not assume that a decorative item is weatherproof or suitable for every outdoor environment unless this is expressly stated in its product information.

Handle resin and acrylic products carefully to avoid breakage or damage.

4. Pricing and Availability

Product prices and availability are subject to change without prior notice.

We reserve the right to correct pricing, description, or listing errors.

If an order is affected by a material pricing or listing error, we may contact the customer to confirm the order or arrange cancellation and a refund where appropriate.

5. Orders and Payments

By placing an order, you confirm that the information provided is accurate and complete.

Orders are subject to payment authorization, product availability, and order verification.

Available payment methods are displayed during checkout.

We reserve the right to refuse or cancel an order where necessary due to suspected fraud, payment issues, inventory problems, or material listing errors.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery after dispatch is 15–30 business days.

Tracking information is provided after dispatch when available. Carrier systems may require additional time to register the first shipment scan.

Applicable shipping destinations, shipping charges, and available delivery options are displayed during checkout.

Please refer to our Shipping Policy for further details.

7. Returns and Refunds

Eligible return requests must be submitted within 30 calendar days after delivery.

Products must meet the conditions described in our Return & Refund Policy.

For confirmed damaged, defective, or incorrect items, Rulpivo will cover reasonable return shipping costs in accordance with our Return & Refund Policy.

Approved refunds are generally initiated within 5–10 business days.

8. Acceptable Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt unauthorized access to website systems.

• Interfere with website security or functionality.

• Submit false or misleading order information.

• Engage in fraudulent transactions.

• Copy, distribute, or misuse website content without permission.

9. Intellectual Property

Website content, including text, graphics, logos, product descriptions, and design elements, is owned by or licensed to Rulpivo or its respective rights holders.

You may not reproduce, distribute, modify, or commercially use protected content without appropriate authorization.

10. Third-Party Services

Our website may contain links to or integrations with third-party services.

We do not control the independent policies or practices of those services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Rulpivo is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may revise these Terms from time to time.

Updated Terms will be posted on this page with a revised effective date.

13. Contact Information

Brand: Rulpivo

Operated by: Chongyang County Gaoxingao Trading Co., Ltd.

Email: service@rulpivo.com

Phone: +1 5722012153

Registered Address: Group 2, Shanxia Village, Tiancheng Town, Chongyang County, Xianning, Hubei, China.

Website: https://rulpivo.com/